Mectura Gaming Limited Warranty

Limited Warranty

Mectura warrants to the original retail purchaser that covered components of a new Mectura arcade cabinet will be free from defects in materials and workmanship during the applicable warranty period, subject to the terms, exclusions, and claim procedure below. Coverage begins on the documented delivery date or another date confirmed by Mectura in writing.

Two-Year Limited Warranty

For two years, Mectura covers defects in materials and workmanship affecting cabinet construction, cabinet assembly, internal wiring, the control panel, joysticks, buttons, an installed trackball, an installed spinner, cabinet lighting, internal electronics installed by Mectura that are not listed under the one-year term, and labour required for an approved warranty repair.

One-Year Limited Warranty

For one year, Mectura covers defects in materials and workmanship affecting a television or monitor supplied by Mectura, power supply, mini PC, amplifier, speakers, and internal accessories supplied by Mectura.

Display exclusions

Display coverage does not include broken screens, cracked panels, impact damage, pressure damage, liquid damage, improper transportation, customer modifications, accidental damage, improper cleaning, or any other physical damage to the display panel.

General exclusions

This warranty does not cover misuse, abuse, neglect, commercial abuse beyond the product's intended use, flood, fire, lightning, acts of nature, power-surge damage where reasonable surge protection was not used, unauthorized repair, unauthorized modification, normal cosmetic wear, scratches, minor finish changes, consumable items where applicable, customer transportation damage, or improper storage.

Warranty claims

1. 1Contact Mectura Support promptly after discovering the issue.
2. 2Provide the cabinet serial number and proof of purchase or delivery when requested.
3. 3Describe the issue, when it began, and whether it is intermittent.
4. 4Provide clear photos or video when reasonably requested.
5. 5Complete safe diagnostic steps authorized by Mectura.
6. 6Mectura will determine whether an approved repair, replacement part, service visit, return, or other remedy is appropriate.

Shipping responsibilities

Mectura will explain shipping responsibilities before authorizing a return or sending a part. Do not ship a cabinet or component without written authorization and packing instructions. Responsibility for reasonable shipping or travel costs will depend on the approved remedy, location, cause, warranty status, and applicable law.

Repair or replacement

Mectura may repair a covered component, provide an equivalent replacement, arrange approved service, or use another reasonable remedy. Replacement parts may be new or functionally equivalent refurbished parts where permitted by law. Repaired or replaced items remain covered for the balance of the original applicable warranty period or any longer minimum required by law.

Limitation of liability

To the extent permitted by applicable law, Mectura's responsibility for a valid warranty claim is limited to the reasonable remedies described in this warranty. Mectura is not responsible for indirect, incidental, special, or consequential loss arising from product downtime or loss of use where such exclusion is legally permitted. Nothing in this warranty excludes liability or remedies that cannot be excluded under applicable Canadian consumer-protection law.

Contact

Submit a request through Mectura Support and retain the case reference. Do not authorize third-party repair or modification before Mectura reviews the claim unless immediate action is reasonably necessary for safety.